Have you ever tried to talk to your hospital’s revenue cycle team about improving the billing process for injured patients? If so, you have probably heard some version of this response: “There’s no point in changing the way we bill for trauma, because we will not get paid for it anyway.”

This view of trauma billing is very common — and it is wrong.

In this new webinar, a group of trauma finance experts break down the myth of the “unbillable trauma patient” and explain how trauma program leaders can work constructively with their billing colleagues to secure appropriate reimbursement for trauma care.

Click below to view the webinar recording on demand and download the presentation:

[On-Demand Webinar] Trauma Program Leaders: How to Talk So Revenue Cycle Will Listen

[PPT Presentation] Trauma Program Leaders: How to Talk So Revenue Cycle Will Listen

During this one-hour session, revenue cycle experts Gretchen Case and Jeremy Hung from the Wilshire Group provide a clear explanation of coding and billing guidelines related to trauma services. They show exactly why common “we don’t get paid for trauma” objections are mistaken, and they explain how trauma care is payable under various reimbursement methodologies. The presenters also show how to leverage EHR automations to support appropriate billing for injured patients.

In addition, trauma center leadership expert Angie Chisolm explains how key revenue cycle concepts fit in the overall goal of running a financially sustainable trauma center — and how to convince finance department leaders to embrace and implement best practices in trauma coding and billing.

Attendees will learn how to:

• Make the critical distinction between charge capture, claim generation and reimbursement
• Counter several common misconceptions regarding trauma coding, billing and payment
• Bridge the unnecessary “communication gap” with colleagues in revenue cycle management
• Help implement billing practices that enable appropriate reimbursement for trauma care

Sponsored by Optimal Healthcare Advisors, this webinar is designed for anyone concerned about ensuring the financial sustainability of a trauma center — trauma leadership teams and staff members, trauma data professionals, coding and billing professionals, hospital finance leaders, and hospital executives.

Presenters:

Angela Chisolm, MBA/HCM, BSN, RN, CFRN, TCRN
President
Optimal Healthcare Advisors

Angie Chisolm is a nationally recognized expert in trauma program management, trauma PI, operational efficiency, site survey readiness, and coding and billing. She has helped trauma centers nationwide build effective trauma teams, implement quality initiatives, improve P&L performance, prepare effectively for ACS and state surveys, and upgrade their designation level.

Gretchen Case, MPH, CPC
Founder and Managing Partner
The Wilshire Group

Gretchen Case is a nationally recognized leader in revenue cycle management and revenue integrity. Her innovative approach to revenue cycle optimization ensures that healthcare organizations maximize their reimbursement potential while maintaining the highest standards of compliance. Gretchen’s ability to streamline workflows post-EHR implementation has transformed operations for numerous clients, helping them achieve efficiency gains and long-term sustainability.

Jeremy Hung
Senior Strategic Advisor
The Wilshire Group

Jeremy Hung is a dynamic and solutions focused revenue cycle leader whose expertise ranges from strategic advisory to hands-on technical and operational work. He focuses on leading healthcare organizations through revenue and charge optimization initiatives that improve financial performance and compliance. Jeremy holds multiple Epic certifications and is recognized for his ability to bridge the gap between technical teams and operational leadership.